Customer Service is Our Number One Priority

Things We Hear from Our New Clients About Their Old Cleaning Providers

When a business makes the switch to Anago, it’s often because their previous provider let them down. Some of the most common frustrations we hear include:

• The cleaning crew never showed up on time or didn’t show up at all
• It was difficult to get in touch with someone if there was a problem
• The cleaners only did the bare minimum instead of what was promised
• Important areas were frequently missed, leading to extra complaints from staff and customers
• Security concerns – doors left unlocked, alarms not set, or sensitive areas not handled properly.
• Lack of flexibility – unwillingness to adjust schedules or customize services.
• Billing issues – hidden fees, confusing invoices, or being charged for services not performed.
• Poor communication – no clear point of contact or long delays in response.

We’ve listened to these concerns and built our customer service model to solve them directly.

A Proactive Approach to Customer Service

Most cleaning companies only call their clients when there’s a problem. At Anago of Greater Philadelphia, we do things differently. Our ownership and management team takes a proactive approach, reaching out regularly to check in, gather feedback, and make sure we’re exceeding expectations.

This means you’ll hear from us often, not just when something goes wrong. By staying in touch, we can identify opportunities for improvement before they become issues, keeping your facility consistently clean and worry-free.

Customer Service is Our #1 Priority

From top leadership to every member of our cleaning crews, customer service is emphasized as our highest priority. We train our teams not only on proper cleaning techniques but also on communication, accountability, and professionalism.

That commitment shows up in:

• Prompt responses to questions or concerns
• Open lines of communication with our local team and leadership
• Customized cleaning plans that match your business needs
• Regular check-ins and inspections to maintain quality
• Dedicated support so you’re never left in the dark

Experience the Anago Difference in Customer Service

If you’ve ever felt let down by a commercial cleaning company, you’re not alone. But with Anago of Greater Philadelphia, you’ll have a partner that values your business, prioritizes your satisfaction, and consistently delivers on its promises.

Contact us today to learn more about our services and discover why businesses across the Greater Philadelphia area rely on Anago for both exceptional cleaning and unmatched customer care.