Listen as Adam discusses the origin of the Anago name, the connection to guide or uplift, and how it’s our mission to help business owners achieve a better life through their entrepreneurial journey.
He also touched on the impressively low client churn of only 15%, dramatically less than the average in our commercial cleaning industry of 40-50%. Adam emphasizes the importance of servant leadership, always asking, “What can we do to help our franchisees grow?” By focusing on guidance and support, we build loyalty and ensure a positive experience for every client we serve.
They talked about customer service and how important it is to experience your customer journey from their perspective to truly understand their point of view.
Listen to the full podcast here!
